Public Administration

Cemetery Management Software

The cemetery management software for funeral services supports the efficient administration of grave and deceased data.

Days of implementation

1.500

Graves

The cemetery management software supports the professional management of grave and deceased data. It includes functions such as funeral and transport management, publication and relatives management, and the management of pending cases. In addition, the connection to the residents' system enables access to the most up-to-date information at any time.

Challenge

The previous cemetery management software was based on an outdated Microsoft Access solution. This didn't offer the necessary flexibility to make adjustments to customer-specific requirements. Furthermore, the system was no longer being developed further and was therefore technically outdated.

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The migration to a new platform was also necessary to make the administration of deaths and cemeteries more effective. In addition, the new solution was to better meet the needs of the responsible administrative staff. The main focus was on the following requirements:

User-friendly interface,
Easy integration with existing Microsoft technology,
Comprehensive functionalities

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The cemetery management software, called Funus365, was developed in close cooperation with a city with 13'000 citizens in Switzerland to specifically solve the recurring problems of public administrations in the area of death and cemetery management.

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How we solved it

The cemetery management software should cover the entire process of managing deaths and cemeteries. The necessary data basis was first created with the help of SharePoint lists. These are linked to each other using skybow dossiers (master-detail relationships). This allows the dependencies in the availabilities to be checked. In addition, all data can be displayed at a glance and can also be searched in detail thanks to the search criteria web part:

Persons for residents
Priests
Organists
Out-of-town persons

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To ensure that the data is always up to date, it is linked to the city's resident system. This was easily implemented thanks to skybow automation actions and HTTP API requests.

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In addition, an official weekly schedule for priests was implemented in the form of a calendar.

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Residents should also be able to report the death of relatives via the city's website. This is possible via a form, the data from which is then entered into the cemetery management software. This was also solved with the help of various automation actions in the skybow Solution Studio.

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As soon as the death has been reported via the website, the administrative staff must approve the data in order to avoid errors. To do this, they automatically receive a message via e-mail or Mircosoft Teams message. The data is then automatically transferred to the cemetery management software. This eliminates many manual tasks and significantly reduces transmission errors.

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With the help of the skybow automation action builder, additional functions such as fully automated creation of documents, like funeral arrangements, or tracking death costs. The standard automation actions available in skybow could be used here. This makes implementation even easier, as no programming knowledge is required. As a result, such automation actions can be configured quickly and easily.

André Meier

Head of Sales, UPGREAT AG

Cemetry management software facilitates the management of deaths and cemeteries enormously. The connection to the city's resident system and the functions for funeral and transportation administration are constantly used by the employees. Our customer is very satisfied with the app and the cooperation with skybow.

The solution

The cemetery management software is a comprehensive app for managing deaths and cemeteries. The application offers a central lists of all needed data to organize funerals and clarify responsibilities easily. This leads to faster processing of deaths in particular.

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The possibility to report death incidents via a guided process on the city website to the cemetery management software makes it much easier for residents to report the death after a drastic event such as the death of a relative. Other often used functionalities are the fully automated creation of documents and the function for tracking death costs. This is particularly relevant if these exceed a set maximum amount which creates automatically a warning.

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By implementing all the requirements with the help of skybow, a cemetery management software was created that perfectly covers and even partially automates the individual processes for death and cemetery administration. Thanks to the software, the processes are 100 % reliable and significantly less error-prone. Above all, this resulted in fewer manual tasks for employees, higher efficiency and more satisfaction for the city's residents.

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Making the switch: How we got everyone on board

The onboarding of the city was an important step to successfully implement the the cemetery management software. The close cooperation between skybow and the city enabled an individual adaptation to the needs of the city administration.

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To ensure a smooth start with the software, additional training was offered and detailed training materials were provided. This guaranteed rapid familiarization with the new the cemetery management software by the employees of the city, and the SharePoint solution was in regular use within a very short time.